Add a FREE La Splash cami | with orders over $200

Add a FREE La Splash cami | with orders over $200

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Shipping & Returns

Shipping

Please allow 1-3 days for us to pack your order, if it’s super urgent just add a comment and we try our best to accommodate your request.

Your order will be sent from Mollymook Beach NSW, Australia. Please allow 3-5 extra days for delivery to WA, NT, and Northern QLD. 

We offer standard shipping on all orders Australia wide.

We use Australia Post for all International deliveries.
  • AU shipping $10 usually takes 1-5 days
  • International shipping $25 AUD usually takes 10-28 days
  • Pre-orders usually pre-order takes around 3 weeks (please refer to each product for the exact dates)

Returns

If you change your mind we are happy to issue a refund for *full priced items* within 7 days of receipt, as long as the item is unworn and all labels are still attached. If outside of 7 days, we offer a credit note for returns within 14 days of receipt, these are valid for 1 year and are processed 10 days after receiving the garment back at our studio. Please make sure you send us an email on returns@dreamergroup.net   to let us know your tracking details as we cannot be held responsible for lost post.
  • Please fill in the returns form online here: https://dreamersanddrifters.com.au/pages/lodge-a-return
  • Please remember to send us a pre-paid and self addressed satchel so we can return your size.
  • All returns should be sent via registered post. Returned items lost in the post are not the responsibility of Dreamers & Drifters.

We are unable to accept returns on swimwear or earrings due to hygiene reasons.

    Sale Items

    Please choose carefully as Sale items are final, no returns are accepted; we can try to find a size exchange for sale items until stocks last (see Exchanges below), but we unfortunately cannot do refunds or credit notes on Sale items as they are priced as final sales.

    Sale promotions /Flash Sales are considered sale items and are priced as final sales. Unfortunately we cannot do credit notes as they are priced for clearance.

    Returns in person

    Not available at this time.

    Exchanges

    We are happy to exchange size or colour within 7 days of receipt.
    Please send us a pre-paid & pre-addressed satchel so we can send you your exchange as speedily as possible.

    Faulty Goods

    We check each and every garment before we ship it to you, but if one faulty item happens to slip past us we will happily exchange the item within 7 days. Please email us on returns@dreamergroup.net

    Currency, Taxes and Duty

    Please note that all payments made on this site are in Australian Dollars.
    International customers are responsible for any local taxes and duties. Standard International is delivered through the post system and generally avoids these charges. We do not accept returns due to the recipient being charged customs fees or duties. No refunds/credit notes will be issued on international parcels being returned due to unpaid customs duty as this is the responsibility of the customer.


    We are legally required to declare total value paid on international shipments.

    Gift Vouchers

    Gift Vouchers are non-refundable and are valid for one year from the date of issue during which we will have many beautiful collections arriving.

    Refunds

    As a small slow-fashion business who only produces a few units per style we would love for you to choose a credit note instead of a refund. Refunds are available on full priced items only, within 7 days of receipt. 

    If you have any other questions please fill in your details below and we will get back to you soon.