If you change your mind we are happy to issue a refund for *full priced items* within 7 days of receipt, as long as the item is unworn and all labels are still attached. If outside of 7 days, we offer a credit note for returns within 14 days of receipt, these are valid for 1 year and are processed 10 days after receiving the garment back at our studio.

* Any purchases made during promotional periods such as BFCM (2024), EOFY, Instagram 45K promo, Buy1 get 50%Off 2nd item promo, and Vogue Online Shopping Night are only eligible for size exchange of the same style while stocks last and will not be refunded unless faulty. 

Please choose carefully as marked down Sale items are priced for final sale, no returns are accepted; we can try to find a size exchange for sale items until stocks last (see Exchanges below), but we unfortunately cannot do refunds or credit notes on Sale items as they are priced as final sales.

We are happy to exchange size or colour within 7 days of receipt.Please send us a pre-paid & pre-addressed satchel so we can send you your exchange as speedily as possible.

Given our commitment to craftsmanship & quality, these pieces can take approximately 4–6 weeks to complete and ship. A notification of shipment will be delivered to your email account once your piece is dispatched. 

Occasionally, we produce some products in very limited quantities so to avoid disappointment, we offer customers a Pre-Order service. Pre-order allows you to secure your purchase, ahead of the piece being available for delivery.

Full payment is required for Pre-order, and notification of shipment will be delivered to your email account once dispatched.

For information about the expected delivery time, please refer to the product description.

• Please fill in the returns form online here: https://www.zaziba.com.au/pages/lodge-a-return
• Please remember to send us a pre-paid and self addressed satchel so we can return your size exchane.
• Refunds are processed within 7 days of receipt of returned items.
• All returns should be sent via registered post. Returned items lost in the post are not the responsibility of Zaziba Studio.

Made to Order pieces are final sale and cannot be returned for refund, exchange or credit.